Delete your Hostly account

This page explains how users of the Hostly app, operated by Eric Cotton trading as Hostly, can request deletion of their account and associated personal data.

How to request account deletion

1. Email hello@hostlystay.app from the email address registered to your Hostly account.
2. Use the subject line Hostly account deletion request.
3. Include your full name and registered email address. Do not send your password, identity document or payment-card details.
4. Hostly may ask you to verify ownership of the account before deletion is completed.

Data that will be deleted

After verification, Hostly will delete or anonymise account and profile information, contact details, preferences, uploaded profile content, and other personal information that is no longer required to provide the service or meet a legal obligation.

Data that may be retained

Some records may be retained where reasonably required for legal, tax, accounting, payment, fraud-prevention, safety, dispute-resolution or regulatory purposes. Access to retained records will be restricted and they will be deleted or anonymised when the applicable retention period ends.

Deleting specific data without closing your account

You may use the same email address to request access, correction, or deletion of specific personal information without closing your entire account. Whether a particular record can be deleted depends on applicable legal and operational requirements.

For more information, read the Hostly Privacy Policy.